:root{--gold: #b8864e;--gold-dark: #9c703d;--navy: #1a2d42;--navy-soft: #223b56;--tan: #d4a574;--brown: #8c6649;--bg: #f6f5f3;--card: #ffffff;--border: #e7e4df;--text: #2f2a24;--muted: #75706a;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--shadow-sm: 0 1px 2px rgba(26, 45, 66, .06), 0 1px 1px rgba(26, 45, 66, .04);--shadow-md: 0 8px 24px rgba(26, 45, 66, .1), 0 2px 6px rgba(26, 45, 66, .06);--shadow-lg: 0 24px 48px rgba(26, 45, 66, .16), 0 8px 16px rgba(26, 45, 66, .08);--ease: cubic-bezier(.16, 1, .3, 1);--fast: .15s;font-family:Manrope,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0;min-height:100vh}#root{min-height:100vh}::selection{background:var(--tan);color:var(--navy)}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-sm)}.btn{border:1px solid transparent;border-radius:var(--radius-sm);padding:10px 16px;font-size:14px;font-weight:600;font-family:inherit;cursor:pointer;transition:background-color var(--fast) var(--ease),border-color var(--fast) var(--ease),box-shadow var(--fast) var(--ease),transform var(--fast) var(--ease),opacity var(--fast) var(--ease)}.btn:disabled{cursor:default;opacity:.55}.btn:focus-visible{outline:none;box-shadow:0 0 0 3px #b8864e59}.btn-primary{background:var(--gold);color:#fff;box-shadow:var(--shadow-sm)}.btn-primary:hover:not(:disabled){background:var(--gold-dark);box-shadow:var(--shadow-md);transform:translateY(-1px)}.btn-primary:active:not(:disabled){transform:translateY(0)}.btn-secondary{background:var(--card);border-color:var(--border);color:var(--navy)}.btn-secondary:hover:not(:disabled){background:var(--bg);border-color:#d8d3ca}.btn-ghost{background:transparent;color:var(--muted);padding:6px 12px}.btn-ghost:hover:not(:disabled){color:var(--text)}.btn-full{width:100%}.texto-muted{color:var(--muted);font-size:13px}.texto-vazio{color:var(--muted);font-size:14px;padding:16px}.mensagem-erro{color:#b91c1c;font-size:13px;margin:-4px 0 4px}.faixa-erro,.faixa-ok{padding:12px 32px;font-size:14px;font-weight:500;border-bottom:1px solid transparent}.faixa-erro{background:#fef2f2;color:#b91c1c;border-color:#fecaca}.faixa-ok{background:#f0fdf4;color:#166534;border-color:#bbf7d0}.campo{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--navy)}.campo input,.campo select,.campo textarea{font-family:inherit;font-size:15px;font-weight:400;color:var(--text);background:var(--card);padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);transition:border-color var(--fast) var(--ease),box-shadow var(--fast) var(--ease)}.campo input:focus,.campo select:focus,.campo textarea:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px #b8864e26}.campo textarea{resize:vertical}.campo-checkbox{flex-direction:row;align-items:center;gap:8px}.campo-checkbox input{width:auto;accent-color:var(--gold)}.tela-login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:radial-gradient(560px circle at 12% 8%,rgba(184,134,78,.16),transparent 60%),radial-gradient(640px circle at 88% 92%,rgba(26,45,66,.14),transparent 60%),var(--bg)}.card-login{width:100%;max-width:380px;padding:44px 36px;display:flex;flex-direction:column;gap:18px;box-shadow:var(--shadow-lg);border-color:#1a2d420f}.logo-login{font-size:22px;font-weight:700;color:var(--navy);text-align:center;letter-spacing:-.01em}.subtitulo-login{text-align:center;color:var(--muted);font-size:14px;margin:-14px 0 6px}.app-shell{min-height:100vh;display:flex}.app-sidebar{width:240px;flex-shrink:0;background:var(--navy);color:#fff;display:flex;flex-direction:column;padding:22px 14px;position:sticky;top:0;height:100vh}.app-sidebar-marca{display:flex;align-items:center;gap:10px;font-size:17px;font-weight:700;letter-spacing:-.01em;padding:0 8px;margin-bottom:28px}.app-sidebar-marca-icone{width:30px;height:30px;flex-shrink:0;border-radius:9px;background:var(--gold);display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:700}.app-sidebar-nav{display:flex;flex-direction:column;gap:3px;flex:1}.app-nav-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--radius-sm);color:#ffffffad;text-decoration:none;font-size:14px;font-weight:500;transition:background-color var(--fast) var(--ease),color var(--fast) var(--ease)}.app-nav-item span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-nav-item:hover{background:#ffffff12;color:#fff}.app-nav-item-ativo{background:var(--gold);color:#fff;font-weight:600;box-shadow:var(--shadow-sm)}.app-nav-item-ativo:hover{background:var(--gold)}.app-sidebar-rodape{border-top:1px solid rgba(255,255,255,.12);padding-top:14px;display:flex;align-items:center;justify-content:space-between;gap:8px}.app-sidebar-usuario{display:flex;align-items:center;gap:10px;min-width:0}.app-sidebar-avatar{width:32px;height:32px;flex-shrink:0;border-radius:50%;background:var(--tan);color:var(--navy);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px}.app-sidebar-usuario-info{display:flex;flex-direction:column;min-width:0}.app-sidebar-usuario-nome{font-size:13px;font-weight:600;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-sidebar-usuario-perfil{font-size:11px;color:#ffffff80}.app-sair{background:transparent;border:none;color:#fff9;cursor:pointer;padding:8px;border-radius:var(--radius-sm);display:flex;flex-shrink:0;transition:background-color var(--fast) var(--ease),color var(--fast) var(--ease)}.app-sair:hover{background:#ffffff1a;color:#fff}.app-conteudo{flex:1;min-width:0;display:flex;flex-direction:column;min-height:100vh}.app-topo{padding:18px 32px;background:var(--card);border-bottom:1px solid var(--border);flex-shrink:0}.app-topo h1{margin:0;font-size:19px;font-weight:700;color:var(--navy);letter-spacing:-.01em}.app-main{flex:1;min-height:0;display:flex;flex-direction:column}@media (max-width: 880px){.app-sidebar{width:72px;padding:18px 8px}.app-sidebar-marca span:last-child,.app-nav-item span,.app-sidebar-usuario-info{display:none}.app-nav-item{justify-content:center}}.corpo-inbox{flex:1;display:grid;grid-template-columns:320px 1fr;min-height:0}.coluna-fila{border-right:1px solid var(--border);background:var(--card);overflow-y:auto}.titulo-coluna{font-size:12px;text-transform:uppercase;letter-spacing:.06em;font-weight:700;color:var(--muted);padding:18px 16px 10px;margin:0}.lista-fila{list-style:none;margin:0;padding:0 8px}.item-fila{padding:12px;margin-bottom:2px;border-radius:var(--radius-sm);cursor:pointer;display:flex;flex-direction:column;gap:4px;transition:background-color var(--fast) var(--ease)}.item-fila:hover{background:var(--bg)}.item-fila-selecionado,.item-fila-selecionado:hover{background:#b8864e1f}.item-fila-cabecalho{display:flex;align-items:center;justify-content:space-between;font-weight:600;color:var(--navy)}.item-fila-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge-prioridade{font-size:11px}.item-fila-tempo{font-size:12px;color:var(--muted)}.btn-assumir{margin-top:6px}.coluna-conversa{flex:1;display:flex;flex-direction:column;min-height:0}.texto-vazio-central{margin:auto}.cabecalho-conversa{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid var(--border);background:var(--card)}.cabecalho-conversa h3{margin:0 0 2px;color:var(--navy);font-size:16px}.link-voltar{display:inline-flex;align-items:center;gap:6px;color:var(--muted);text-decoration:none;font-size:12px;font-weight:600;margin-bottom:6px;transition:color var(--fast) var(--ease)}.link-voltar:hover{color:var(--gold)}.acoes-conversa{display:flex;align-items:center;gap:10px}.badge-status{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;padding:4px 10px;border-radius:999px;background:var(--bg);color:var(--muted)}.badge-status-na_fila{background:#fef3c7;color:#92400e}.badge-status-em_atendimento{background:#dcfce7;color:#166534}.badge-status-encerrado{background:var(--bg);color:var(--muted)}.lista-mensagens{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:10px;background:var(--bg)}.balao{max-width:min(70%,65ch);padding:10px 14px;border-radius:var(--radius-md);font-size:14px;line-height:1.45;box-shadow:var(--shadow-sm)}.balao p{margin:0;white-space:pre-wrap}.balao-hora{display:block;font-size:11px;margin-top:4px;opacity:.7}.balao-paciente{align-self:flex-start;background:var(--card);color:var(--text);border:1px solid var(--border)}.balao-atendente{align-self:flex-end;background:var(--gold);color:#fff}.balao-ia{align-self:flex-end;background:var(--navy);color:#fff}.form-resposta{display:flex;gap:10px;padding:16px 24px;border-top:1px solid var(--border);background:var(--card)}.form-resposta input{flex:1;font-family:inherit;font-size:14px;padding:10px 14px;border:1px solid var(--border);border-radius:var(--radius-sm);transition:border-color var(--fast) var(--ease),box-shadow var(--fast) var(--ease)}.form-resposta input:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px #b8864e26}.aviso-nao-dono{padding:16px 24px;border-top:1px solid var(--border);background:var(--card);color:var(--muted);font-size:13px;margin:0}.pagina-relatorios{flex:1;padding:28px 32px;display:flex;flex-direction:column;gap:18px;overflow-y:auto}.filtros-relatorio{display:flex;align-items:flex-end;gap:16px;flex-wrap:wrap}.campo-inline{flex:0 0 auto}.campo-inline input{min-width:160px}.campo-busca input{min-width:240px}.tabela-relatorio-wrap{overflow-x:auto}.tabela-relatorio{width:100%;border-collapse:collapse;font-size:14px}.tabela-relatorio th{text-align:left;padding:12px 16px;border-bottom:1px solid var(--border);color:var(--muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.tabela-relatorio td{padding:13px 16px;border-bottom:1px solid var(--border);color:var(--text)}.tabela-relatorio tbody tr:last-child td{border-bottom:none}.tabela-relatorio tbody tr:hover{background:var(--bg)}.linha-clicavel{cursor:pointer}.form-usuario{padding:22px 24px;display:flex;flex-direction:column;gap:14px}.form-usuario h3{margin:0;color:var(--navy);font-size:15px;font-weight:700}.acoes-tabela{display:flex;gap:8px}.paginacao{display:flex;align-items:center;gap:16px}.form-config{padding:28px;display:flex;flex-direction:column;gap:18px;max-width:760px}.form-config h3{margin:0;color:var(--navy);font-size:16px;font-weight:700}.grade-config{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.cards-dashboard{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:16px}.card-metrica{padding:20px;display:flex;flex-direction:column;gap:4px}.card-metrica-numero{font-size:30px;font-weight:700;color:var(--navy);letter-spacing:-.02em}.card-metrica-rotulo{font-size:13px;color:var(--muted)}.grafico-card{padding:22px;display:flex;flex-direction:column;gap:12px}.grafico-card h3{margin:0 0 4px;color:var(--navy);font-size:15px;font-weight:700}.linha-barra{display:grid;grid-template-columns:90px 1fr 32px;align-items:center;gap:10px;font-size:13px}.linha-barra-rotulo{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.linha-barra-trilho{background:var(--bg);border-radius:6px;height:8px;overflow:hidden}.linha-barra-preenchida{background:var(--gold);height:100%;width:100%;border-radius:6px;transform-origin:left;transition:transform .4s var(--ease)}.linha-barra-valor{text-align:right;color:var(--text);font-weight:600}@media (max-width: 720px){.grade-config{grid-template-columns:1fr}.corpo-inbox{grid-template-columns:1fr;grid-template-rows:auto 1fr}.coluna-fila{border-right:none;border-bottom:1px solid var(--border);max-height:240px}}